Legal & Policies

Introduction

At Stackent, we value clarity, transparency, and responsibility. That includes how we build systems, run projects, and handle data entrusted to us. This page covers our Privacy Policy, Cookie Policy, and Communications Policy in one place.

Privacy Policy

Information We Collect

• Contact details you provide (name, email address, company name).
• Information related to inquiries, proposals, or project discussions.
• Technical data (cookies, device/browser data, usage analytics) to improve our website and services.

How We Use Your Information

• To respond to inquiries and provide requested services.
• To operate, maintain, and improve our website and client experience.
• To provide updates related to engagements, deliverables, or account activity.
• To send marketing communications where you have provided affirmative opt-in consent.
• To comply with legal and regulatory requirements.

Data Storage & Retention

• Data is stored using reputable providers and secured with reasonable administrative, technical, and physical safeguards.
• We retain data only as long as necessary for the purposes described, or as required by applicable law.
• Consent records and opt-out documentation are retained for a minimum of four (4) years in compliance with TCPA statute of limitations requirements.

Sharing & Third Parties

• We do not sell your personal data.
• We may share data with trusted vendors (e.g., hosting, analytics, email/SMS delivery) strictly for operational purposes.
• Vendors are contractually required to protect data using industry-standard security practices.
• We do not share SMS opt-in data, text messaging originator information, or consent records with third parties other than messaging service providers acting on our behalf.

Your Rights

• Request access, correction, or deletion of your personal data (subject to legal exceptions).
• Withdraw consent for marketing communications at any time without penalty.
• Opt out of non-essential communications at any time via the mechanism provided in each communication.
• Request details on how your data is processed and shared.

Cookie Policy

This Cookie Policy explains how Stackent LLC ("Stackent," "we," "us," or "our") uses cookies and similar tracking technologies on stackent.com and related subdomains.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember preferences, analyze usage, and improve experience.

Why We Use Cookies

• Remember your preferences (e.g., dark mode, language settings)
• Analyze site performance (e.g., which pages you visit, how long you stay)
• Improve functionality (e.g., smooth navigation, personalized content)
• Understand marketing effectiveness (e.g., which campaigns drive traffic)

Types of Cookies We Use

Cookies We Set

• stackent-cookie-consent — Stores your cookie preferences (365 days)
• stackent-cookie-consent-timestamp — Tracks when preferences were set (365 days)
• stackent-dark-mode — Remembers your theme preference (365 days)
• stackentLoaderLastRun — Prevents loader animation on every page load (session)

Third-Party Cookies

We may use third-party services that set their own cookies, including Google Analytics, Google Tag Manager, Facebook Pixel, Hotjar, and Webflow. These services have their own privacy policies — we recommend reviewing them independently.

Your Cookie Choices

When you first visit our site, a consent popup allows you to accept all cookies, customize preferences by category, or decline non-essential cookies. You can update preferences at any time via Cookie Settings in the "Made in Webflow" badge menu at the bottom-left of the page.

Updates to This Policy

We may update this Cookie Policy periodically. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our website constitutes acceptance of the revised policy.

Cookie Questions

Contact us at info@stackent.com with any cookie-related questions.

Communications Policy

Legal Business Name: Stackent LLC
Website: stackent.com

This policy governs SMS, MMS, email, and electronic communications sent by Stackent LLC, including communications related to marketing, operations, proposals, and active client engagements.

Types of Messages You May Receive

Depending on your relationship with Stackent LLC, communications may include: onboarding messages, scheduling confirmations, project updates, deliverable notifications, billing notices, service announcements, and marketing communications (where consent has been obtained).

Message Frequency

Message frequency varies based on your interaction with Stackent, project activity, and communication preferences. We aim to keep communication useful — not noisy.

SMS Opt-In Consent

You will only receive SMS or MMS messages from Stackent LLC after providing prior express written consent via a clear, documented opt-in mechanism — such as a website form, written agreement, or explicit digital sign-up. Consent must be freely given, specific, and informed. Providing consent to receive text messages is never a condition of purchasing goods or services. Pre-checked consent boxes are not used and will not be accepted as valid consent.

When you opt in, you will receive a disclosure message confirming the types of messages you will receive, message frequency, that message and data rates may apply, and how to opt out at any time.

SMS Opt-Out Instructions

You may revoke SMS consent at any time through any reasonable method, including:

• Reply STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or REVOKE to any message
• Email us at info@stackent.com
• Submit a request through our website contact form
• Any other reasonable means clearly communicating your intent to stop receiving messages

Per FCC rules effective April 11, 2025, we will honor all opt-out requests within 10 business days of receipt, regardless of the channel through which the request is made. We may send a single, non-promotional confirmation message within 5 minutes of receiving your opt-out request to clarify the scope of revocation. No further messages will be sent after confirmed opt-out unless you re-subscribe.

SMS Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Stackent LLC is not responsible for charges incurred. Carriers are not liable for delayed or undelivered messages.

Email Operational Communications

If you contact us or enter into a service relationship, we may email you regarding operational topics such as proposals, invoices, onboarding, project updates, deliverables, access credentials, and service announcements. These operational emails are necessary to perform or manage a service relationship and do not require separate marketing consent.

• We may use third-party email providers to send and store operational communications.
• Attachments and links may be used for deliverables, approvals, and documentation.

Email Marketing Communications

Marketing emails (newsletters, announcements, case studies, promotional content) are sent only to recipients who have provided affirmative opt-in consent or where another lawful basis applies under applicable law. We do not send unsolicited marketing emails.

• Consent: We obtain explicit, documented opt-in before adding recipients to marketing lists. Consent is never assumed from a business relationship alone.
• Unsubscribe: Every marketing email includes a clear, functional unsubscribe link. Opt-out requests are honored within 10 business days per CAN-SPAM Act requirements. Unsubscribe mechanisms remain functional for at least 30 days after sending.
• No pre-checked boxes: Consent checkboxes are never pre-checked. Consent must be an active, affirmative action by the recipient.
• Physical address: All commercial emails include a valid physical postal address as required by the CAN-SPAM Act.
• No selling data: We do not sell or transfer email addresses to third parties. The only exception is service providers engaged to assist with delivery or compliance.

Consent Records & Documentation

We maintain records of all consent, including the date and time consent was obtained, the method used (e.g., web form, SMS keyword, written agreement), and the exact language presented at the point of opt-in. These records are retained for a minimum of four (4) years in compliance with the TCPA statute of limitations.

Communication Standards & Conduct

Stackent is a remote-first team. Our focus is deep work, clear writing, and predictable communication — not reactive, high-frequency messaging.

• Respectful conduct: All team members must be treated with professionalism. Harassment, intimidation, discriminatory language, or hostile conduct are not tolerated.
• Response windows: Unless otherwise specified in a contract or SLA, messages are handled within reasonable business timelines.
• Consolidated communication: We ask clients to provide consolidated feedback, timely approvals, and complete information to enable efficient execution.
• After-hours contact: Non-urgent after-hours or weekend messages may not receive same-day responses.

Zero-Tolerance Conduct Clause

Abusive, harassing, discriminatory, threatening, or persistently unreasonable conduct toward Stackent team members constitutes a material breach of our engagement terms. Stackent LLC may terminate the engagement immediately upon such breach, with no refund issued. Completed and fully paid deliverables will be provided at termination unless doing so creates security, legal, or safety risks.

Data Use — SMS & Email

Stackent LLC does not share SMS consent data, opt-in records, or text messaging originator information with third parties, affiliates, or non-affiliates — except as strictly necessary with messaging service providers acting on our behalf. All such providers are bound by data protection obligations. This restriction explicitly excludes SMS opt-in data from any other data sharing described elsewhere in this policy.

For email communications, service providers may be used for delivery and performance measurement. All opt-out requests are honored within required timeframes under applicable law.

Policy Updates

Stackent LLC may update this Communications Policy to reflect legal requirements or operational changes. Updates are posted on this page with a revised effective date.